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Usermatics work closely with Cybermoor Services and together we have completed a number of usability assignments for clients in the public sector: Connected Cumbria Usability Inspection of on-line forms for access to wide variety of Council Services throughout Cumbria. "The partners were extremely impressed by both your documented study and your presentation of the usability of our first set of Connected Cumbria Eforms. We will consider undertaking both usability and accessibility testing agian in the future and would certainly come back to you at such a time."Jeremy Boucher, Project Manager, Connected Cumbria Partnership Allerdale Borough Council Usability Inspection of on-line forms service for access to wide variety of Council Services in Allerdale, Cumbria. "As a result of the report a number of changes have been made to improve the user experience and make the forms easier to complete." Allerdale Borough Council Connexions - Greater Manchester: EPAL project Wesite and information services for 13-19 year olds: Recommendations for methods and procedures for working with users and technology developers on User Field Trials "I found your report excellent and have used it as a template for the work I am doing to engage young people with the website. Since your involvement, we have made vital improvements to the site." Steven Flower, Connexions, Greater Manchester. Dept. for Constitutional Affairs Usability Inspection of pilot court service on-line forms Accessibility Review provided with assistace from SNCRU (Special Needs Computing Research Unit), University of Teeside. Usermatics has completed many assignments for leading organisations in the public and private sector: The Royal Bank of Scotland Usability Inspection of on-line banking service. Redesign of service visual image and navigation. See: New Designs Usermatics worked with Regina Fernandes of Illugraphics for the graphic designs User Testing to evaluate usability of new release with online banking customers The new product release ranked in the top 8 out of 32 European on-line banking services: with high scores on usability attributes (Lafferty Internet Ratings). NCR User Requirements Investigation with Bank staff Design Focus Groups to explore new product concept designs User Interface Design Guidance for new Kiosk and Consumer Interactive Terminal product prototypes Usability Inspection of product prototypes User Testing - Test Administration / Laboratory Assistance for usability testing with 'Expert Users' Research and Guidance on state of the art developments in Personalisation Orbital Software Strategic advice on Knowledge Management Product Concept Design Usability Inspection of new product user interface Telergos First prototype for corporate web site Training in multimedia and presentation design British Telecom & Glasgow Caledonia University. Evaluation Study and Report for User Field Trial of the 'Classroom of the Future' Including interviews, observation, questionnaires and statistical analysis on the use of 'futuristic' technologies in 8 pilot schools in the UK The Hong Kong Institute of Vocational Education Guidance Report on the take-up of Internet-based teaching in 10 colleges in Hong Kong Training workshops for teachers on the use of the Internet in teaching and learning Conference paper published in ASCLITE ’99 European Commission IV, V & VI Information Society Technology Framework Programmes Expert on Usability and User Centred Design Regular reviews of proposals, projects and deliverables since 1996 Consultation Report on state of the art developments in Personalisation Intergrated Programme Perfomance Analysis - Review of Proposal Calls: IST FP5, May 2000 and February 2001 European Schoolnet Project Peer reviewer for User Requirements Investgation and User Testing activities and reports NECTAR project Electronic Journal for Information Engineering Articles on Usability and User Centred Design for Electronic Journal 'Review of Usability Workshop developed by EC INUSE project' 'User Centered Design : the key to a "user-friendly" Information Society' European Trade Union College European Trade Union Distance Education (ETUDE) Project. Training in User Testing of the usability of new Internet-based Distance Learning resources European Federation for the Education of the Children of Occupational Travellers (EFECOT) TOPILOT Project: Guidance and reviews of project activities and deliverables, incl. User Requirements Investigation, User Testing and User Field Trials National Women’s Council of Ireland New Opportunities for Women ICT Training Programme Training for NOW project teams on evaluation methods for User Field Trials Technische Universitat Darmstadt Computer Science and Information Engineering Dept. User Centred Design Expert to review and guide Phd researchers in annual project reviews Durham Business School Jointly with the Institute for Computer Based Learning, Heriot-Watt Univesity: Guidance on new technologies and User Field Trials for new Distance Learning programme

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